Frequently Asked Questions
Everything you need to know about bringing warmth to your home.
What is the average shipping time for large fireplaces?
Due to their size and weight, our premium fireplaces typically ship via freight and arrive within 7-14 business days. You will receive a tracking number and a delivery appointment call once it reaches your local hub.
Do your electric fireplaces require professional installation?
Most of our plug-and-play electric models can be installed by the homeowner. However, for built-in or recessed units that require hardwiring, we recommend hiring a certified electrician to ensure safety and warranty compliance.
What is your return policy for home decor items?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs for oversized items like hearths or mantels are the responsibility of the customer unless the item arrived damaged.
Are your products covered by a warranty?
Yes, all Hall Of Flame products come with a minimum 1-year manufacturer warranty covering defects in materials and workmanship. Some of our premium brands offer extended warranties up to 5 years.
Do you offer financing for larger purchases?
We certainly do. We partner with several financing providers at checkout, allowing you to split your purchase into manageable monthly payments so you can enjoy your new fireplace immediately.
How do I maintain my wood-burning stove?
We recommend a professional chimney sweep once a year and regular ash removal after use. Always ensure the air vents are clear of debris to maintain optimal heat efficiency and safety.